Customer Telephone Techniques Course in United Kingdom

Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.

This Customer Telephone Techniques Course in United Kingdom workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Telephone Techniques.

The ideal group size for this Customer Telephone Techniques course in United Kingdom is:

The duration of this Customer Telephone Techniques Course in United Kingdom workshop is 1 full day. Knowles Training Institute United Kingdom will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

Below is the list of course objectives of our Customer Telephone Techniques course in United Kingdom

• Produce Great Customer Service to Customers.
• Recognize & Improve Telephone Etiquette & Manners.
• Customer-focused Communication & Listening Skills.
• Display a Confident & Professional Image over the Phone.
• Importance of Tonality Over the Phone.
• Essential Telephone Etiquette & Manners.
• Manage Stressful & Difficult Situations over the Telephone.
• Moments of Truths – Interactions with Customer.
• Overcome Common Mistakes in handling Phone Calls.
• Emotional Intelligence and Customer Service.
• Managing High Work Volume & & Managing Calls During Peak Hours.
• Scenario Planning for Difficult Customer Service Situations.

Each participant will receive the following materials for the Customer Telephone Techniques course in United Kingdom

Customer Telephone Techniques Course in United Kingdom Learner’s Guide

Customer Telephone Techniques Course in United Kingdom Handouts

Customer Telephone Techniques Course in United Kingdom PPT Slides Used During Course

Each course participant will receive a certification of training completion

There are 4 pricing options available for this Customer United Kingdom may choose to sign up for our online Customer Telephone Techniques training course in United Kingdom.

Contact us for the latest Customer Telephone Techniques course in United Kingdom schedules:

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